Terms of Use
Please read these Terms before using any Connected Trip website, application, search feature, account, AI tool or other service that links to them (collectively, the “Services”). The summary above is for convenience; the complete Terms below govern.
Acceptance of these Terms
By accessing or using the Services, you agree to these Terms and acknowledge our Privacy Policy. If you do not agree, do not use the Services.
If you use the Services for a company or other organization, “you” includes that organization and you represent that you have authority to bind it. Additional terms shown with a particular feature, promotion or product become part of these Terms for that use. If additional terms conflict with these Terms, the more specific terms control for that feature.
Who operates Connected Trip
Connected Trip is operated by Asian Airfares Group, LLC, a company based in San Francisco, California. References to “Connected Trip,” “we,” “us” or “our” mean Asian Airfares Group, LLC and the Connected Trip services it operates, unless a product-specific notice says otherwise.
Connected Trip includes consumer and business travel discovery products, technology, search features and referral experiences. The party providing or selling an individual travel product will be identified in the applicable search result, offer or booking flow.
Eligibility and authority
You must be at least 13 years old to use the general Services. You must be old enough to enter a binding contract in your location to create an account, make a reservation or purchase a travel product. A parent or legal guardian must handle a reservation for a traveler who lacks contractual capacity.
You may use the Services only if permitted under applicable law and not barred from receiving the relevant services under trade, sanctions or export-control laws. You represent that all information you provide is accurate and that you are authorized to provide information for each traveler included in a request or reservation.
Connected Trip’s role
Connected Trip is primarily a technology, search, discovery and referral platform. We may display, organize or personalize travel options and may direct you to an independent provider or present a provider-powered experience. Unless expressly stated in the booking flow, Connected Trip is not the airline, hotel, property owner, car-rental company, attraction, travel agency, tour operator or payment merchant supplying the travel product.
Our precise role can vary by product. The booking interface or confirmation should identify the Travel Provider and, where applicable, the payment merchant. Connected Trip may earn a fee, referral commission or other compensation when you click an offer or complete a booking with a provider.
Travel Provider terms
Travel Providers are independent businesses. Their conditions may include fare rules, age restrictions, deposits, card requirements, resort or destination fees, baggage allowances, check-in rules, security deposits, damage policies, occupancy limits, cancellation deadlines and no-show charges.
You must review and accept the provider’s applicable terms before completing a reservation. If these Terms conflict with a provider’s terms concerning the provider’s travel product, the provider’s terms control that travel product. Connected Trip is not responsible for a provider’s acts, omissions, insolvency, overbooking, schedule change, service quality or failure to honor an offer, except to the extent liability cannot be excluded by law.
Prices, availability, currency and search results
Travel prices and availability change frequently. Search results may be supplied by Travel Providers, distribution systems, affiliates or other data partners and can change between the search page and the provider’s final checkout page. A displayed result is not a reservation or a guarantee of availability.
- Final price: verify the total at checkout, including taxes, provider charges, baggage fees, mandatory property fees and payment-method charges.
- Currency: displayed conversions may be estimates. Your provider, card issuer or bank may use another rate and charge conversion fees.
- Result order: rankings may consider price, relevance, popularity, availability, user preferences, commercial relationships and other factors.
- Sponsored placements: some results may be advertisements or sponsored placements and will be identified where required.
Obvious pricing or content errors may be corrected. Neither Connected Trip nor a Travel Provider is required to honor an obvious error where applicable law permits correction. Contact the provider shown at checkout if the provider’s final price differs from an earlier display.
Reservations, payments, cancellations and refunds
A reservation is complete only when the responsible Travel Provider accepts it and issues a valid confirmation. Save the confirmation and verify the names, dates, destination, property, room or fare type, passenger count and provider contact information immediately.
The Travel Provider’s rules determine payment timing, cancellation, changes, credits, refunds and chargebacks. The provider or its payment processor may appear on your card statement. If you need to change or cancel a reservation, contact the provider identified in your confirmation first. Connected Trip may help route a support inquiry but cannot promise a result or override an independent provider’s policy.
Refund timing depends on the provider, payment processor and financial institution. Currency fluctuations and bank charges can cause a refund amount to differ from the original converted amount.
Traveler responsibilities
You are responsible for planning safely and ensuring every traveler meets all requirements. This includes:
- entering each traveler’s legal name and details correctly;
- checking passports, visas, transit visas, entry permits and document-validity rules;
- reviewing health, vaccination, accessibility and insurance needs;
- checking government advisories, local laws, security conditions and carrier requirements;
- arriving on time and reconfirming schedules, terminals, check-in instructions and provider messages; and
- obtaining appropriate travel insurance where desired or required.
Connected Trip content is general travel information, not legal, immigration, medical, safety or insurance advice. Requirements can change without notice; verify them with official authorities and the Travel Provider.
Accounts and security
You are responsible for keeping account credentials confidential, restricting access to your device and all activity under your account. Use accurate, current information and do not impersonate another person or create accounts through automated means.
Notify us promptly at info@connectedtrip.com if you suspect unauthorized use. We may require verification, reset credentials, restrict access or suspend an account to protect users or systems. Do not send payment-card numbers, passport scans or passwords in ordinary email.
Acceptable use
You may use the Services for lawful personal travel, authorized business travel and other purposes we expressly permit. You may not:
- use the Services for fraud, unlawful conduct, exploitation, harassment or infringement;
- submit false, misleading, harmful, obscene or unlawful material;
- impersonate a person or misrepresent an affiliation, authority, destination or booking intent;
- interfere with security, authentication, rate limits, availability or normal operation;
- introduce malware, malicious code, denial-of-service traffic or destructive instructions;
- reverse engineer, decompile or attempt to derive source code except where law expressly permits;
- remove branding, proprietary notices or disclosures;
- frame, mirror, resell or commercially exploit the Services without written permission; or
- help another person do any prohibited act.
Automated access, scraping and abusive bots
Except for a search engine or automated agent we expressly authorize, or access clearly permitted by our published instructions, you may not use bots, crawlers, scrapers, scripts, headless browsers, data-mining tools or automated systems to access the Services.
Prohibited activity includes:
- scraping, copying, indexing, harvesting or monitoring pages, prices, inventory, hotel data, images, API responses or user information;
- sending high-volume, repetitive or simulated searches that are not genuine user travel requests;
- bypassing or testing rate limits, robots directives, verification parameters, security headers, tokens, access gates or anti-automation controls;
- using rotating IP addresses, proxies, compromised devices or bot networks to conceal origin or evade restrictions;
- probing vulnerabilities or creating load that degrades a database, API, server, provider integration or user experience; or
- using Connected Trip content or data to train, validate or supply an artificial-intelligence or machine-learning system without written permission.
Our failure to block an automated request does not authorize it. We may throttle, challenge, block, log or investigate traffic; suspend access; preserve evidence; notify infrastructure or law-enforcement partners; and pursue available remedies. You must not falsify or remove security, referral, verification or attribution information sent with a request.
AI and automated features
Connected Trip may provide AI-assisted search, summaries, recommendations, conversational tools, ranking or personalization. Automated output is generated from available information and may be incomplete, outdated or incorrect. It is a starting point—not a guarantee, confirmed reservation or substitute for the final Travel Provider terms.
You must verify prices, dates, availability, property details, entry requirements and other material information before relying on output or booking. Do not use AI output as legal, medical, immigration, financial, safety or other professional advice.
Do not enter passwords, payment-card numbers, passport numbers, health records, confidential business information or other sensitive data into an open-ended AI field unless a secure interface specifically requests it. We do not use automated features to make decisions producing legal or similarly significant effects about a person unless appropriate notice, safeguards and rights are provided.
User content and feedback
You retain ownership of content you lawfully submit, such as reviews, messages, images or travel preferences (“User Content”). You represent that you have the necessary rights and that the content does not violate law, privacy, intellectual property or these Terms.
You grant Connected Trip a non-exclusive, worldwide, royalty-free and sublicensable license to host, store, reproduce, adapt, display and transmit User Content only as reasonably necessary to operate, secure, improve and promote the Services. The license ends when the content is deleted, except for reasonable backup periods, content already shared at your direction and copies we must retain for legal or security purposes.
We may moderate or remove content but are not required to monitor everything users submit. If you provide ideas or feedback, you allow us to use them without restriction or compensation, but we will not publicly identify you as the source without permission.
Intellectual property and limited license
The Services—including software, designs, text, compilation and arrangement of content, trademarks, graphics and Connected Trip branding—are owned by or licensed to Connected Trip and protected by applicable laws. Travel Provider names, marks, images and content belong to their respective owners.
Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Services for their intended purpose. No ownership right is transferred. Any rights not expressly granted are reserved.
Copyright notices
If you believe content on the Services infringes a copyright you own or are authorized to enforce, email info@connectedtrip.com with the subject “Copyright Notice” and include:
- identification of the copyrighted work;
- the exact URL and enough information to locate the allegedly infringing material;
- your name, address, telephone number and email address;
- a statement of your good-faith belief that the use is not authorized;
- a statement, under penalty of perjury, that the notice is accurate and you are authorized to act; and
- your physical or electronic signature.
We may forward a notice to the person who supplied the content and may remove or restrict material while reviewing a complete notice. Knowingly material misrepresentations may create liability. This process is for copyright concerns, not ordinary support requests.
Third-party websites and services
The Services may link to or integrate websites, apps, maps, authentication services, payment processors, Travel Providers and advertising or analytics services we do not control. Those services have separate terms and privacy practices. A link, listing or integration is not a warranty or blanket endorsement.
You access third-party services at your own risk and should review their policies. We are not responsible for third-party content, security, availability or conduct, except where applicable law provides otherwise.
Privacy and electronic communications
Our Privacy Policy explains how we handle personal information. Our Cookie Policy provides information about cookies and similar technologies.
By using the Services, you consent to receive necessary electronic communications such as confirmations, security alerts, legal notices and service messages. You can opt out of marketing messages using the unsubscribe link, but necessary transactional communications may continue.
Service availability, changes and termination
We may add, change, suspend or discontinue features, providers or content. We do not guarantee that every service, result or provider will be available in every location or at every time. Maintenance, provider outages, security events, network failures or high demand may interrupt access.
We may restrict or terminate access when reasonably necessary to enforce these Terms, comply with law, investigate abuse, protect a user or system, or address risk. Where appropriate, we may provide notice or an opportunity to appeal, but immediate action may be necessary for security or legal reasons.
You may stop using the Services at any time. Provisions that by their nature should survive—including intellectual property, disclaimers, liability limits, indemnity and disputes—remain effective after termination.
Disclaimers
TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” CONNECTED TRIP DISCLAIMS EXPRESS, IMPLIED AND STATUTORY WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AVAILABILITY AND SECURITY.
We do not warrant that search results, AI output, prices, descriptions, maps, reviews, images, provider information or availability are complete, current or error-free; that the Services will be uninterrupted; or that a Travel Provider will perform. Reviews and opinions belong to their authors and are not verified endorsements.
Nothing in these Terms excludes a warranty or consumer right that cannot lawfully be excluded.
Limitation of liability
TO THE FULLEST EXTENT PERMITTED BY LAW, CONNECTED TRIP AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS AND LICENSORS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES; LOSS OF PROFITS, DATA, GOODWILL OR OPPORTUNITY; OR THE COST OF SUBSTITUTE TRAVEL, ARISING FROM OR RELATED TO THE SERVICES, EVEN IF ADVISED THAT SUCH DAMAGES ARE POSSIBLE.
TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY FOR CLAIMS ARISING FROM THE SERVICES WILL NOT EXCEED THE GREATER OF (A) US$100 OR (B) THE AMOUNT YOU PAID DIRECTLY TO CONNECTED TRIP FOR THE SPECIFIC CONNECTED TRIP SERVICE GIVING RISE TO THE CLAIM DURING THE 12 MONTHS BEFORE THE EVENT.
These limits do not apply to liability that cannot lawfully be limited, including liability for fraud, willful misconduct or gross negligence where exclusion is prohibited. Some jurisdictions do not allow certain exclusions, so parts of this section may not apply to you.
Indemnification
To the extent permitted by law, you will defend, indemnify and hold harmless Connected Trip, its affiliates and their officers, employees and agents from third-party claims, losses, liabilities and reasonable legal fees arising from your unlawful use of the Services, your User Content, your material breach of these Terms or your infringement of another person’s rights.
This obligation does not apply to the extent a claim results from our own negligence, willful misconduct or breach. We may control the defense of a covered claim, and you will reasonably cooperate. You may not settle a claim in a way that admits fault by or imposes obligations on us without our written consent.
Events beyond reasonable control
Connected Trip is not responsible for delay or failure caused by events beyond reasonable control, including natural disasters, severe weather, epidemics, war, terrorism, civil unrest, labor disputes, government action, sanctions, utility or network failure, cyberattack, provider-system outage or transportation disruption.
Travel Provider obligations and passenger rights during such events are governed by the provider’s terms and applicable law.
Governing law and disputes
Before filing a formal claim, please email info@connectedtrip.com with the subject “Legal Dispute,” describe the issue and the requested resolution, and allow a reasonable opportunity to resolve it informally. This does not extend a legal limitation period or require you to delay urgent injunctive relief.
These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles. Subject to non-waivable consumer rights, claims against Connected Trip must be brought exclusively in the state or federal courts located in San Francisco County, California, and you consent to their jurisdiction.
If consumer-protection law in your place of residence gives you mandatory rights or permits you to bring a claim in another forum, those rights are not displaced. These Terms do not require arbitration and do not waive a right to a jury trial where that right applies.
Changes to these Terms
We may update these Terms to reflect changes in the Services, providers, technology, law or business practices. We will post the revised Terms here and change the “last updated” date. If a change is material, we will provide additional notice where required.
Changes apply prospectively from their stated effective date. Your continued use after that date means you accept the updated Terms. Terms applicable when a reservation was made generally continue to govern that reservation unless law or the provider’s valid terms require otherwise.
General provisions
- Entire agreement. These Terms and incorporated notices form the agreement between you and Connected Trip for the Services, without replacing your separate agreement with a Travel Provider.
- Severability. If a provision is unenforceable, it will be enforced to the maximum lawful extent and the remaining provisions continue.
- No waiver. A failure to enforce a provision is not a waiver.
- Assignment. You may not assign these Terms without our consent. We may assign them in connection with a reorganization, financing, merger, sale or transfer, subject to applicable law.
- No third-party beneficiaries. These Terms do not create rights for anyone other than you and Connected Trip, except where expressly stated.
- Headings and language. Headings are for convenience. If a translated version conflicts with the English version, the English version controls to the extent permitted by law.
Contact us
Questions about these Terms may be sent to:
Connected Trip / Asian Airfares Group, LLC
San Francisco, California, United States
Email: info@connectedtrip.com
For a reservation issue, contact the Travel Provider identified in your confirmation. Include the provider’s reference number, but do not send payment-card numbers, passwords or passport images in an ordinary email.